Nexa Law Limited is committed to providing an excellent level of service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to maintain our high levels of client care. If you have a complaint, you should in the first instance discuss it with the person handling your matter directly. If you feel unable to do so, or if this does not resolve your complaint, then please contact Eliot Hibbert, who is our designated complaints handler. His email address is firstname.lastname@example.org. Alternatively, you can write to him at: Nexa Law Limited, Suite 2 Salop House, 13 Salop Road, Oswestry, Shropshire SY11 2NR.
What will happen next?
a) The complaints handler may review their own decision; or
b) Another senior member of our team may be asked to review your complaint
The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. The contact details for the Legal Ombudsman are as follows: